Returns + Exchanges
We are happy to refund any full-price items in our handcrafted collection that unworn, unwashed, and undamaged, with original tags and packaging. Exceptions are noted on individual items listed within each collection. Please note: a restocking fee applies to the return of hand-loomed rugs, pillows, and lampshades; see individual listings for more information.
Exchanges may be made for an identical item (depending on available stock), or for a store credit, within 14 days of the original date of purchase. We do not offer exchanges on many handcrafted items, as they are one of a kind; please see individual listings for more information. All sales are otherwise final after 14 days. Please note: we cannot refund original shipping costs on returned or exchanged items; buyer is responsible for all return shipping costs; H. Rosa is not responsible for items lost or damaged during return shipping.
We do not offer cash refunds or exchanges on items in our vintage collection, or handmade furniture collection. All sales are final. Please carefully consider all details of a vintage or handmade furniture item before making your purchase—we are happy to answer any questions you may have, at any time.